Many times organizations overlook the importance of collaboration and communication between their administrative departments. Work is completed by one department and “thrown over the wall” to the other department with total disregard for the needs or requirements of the department to whom the work is handed off.With this type of mindset poor quality documents, information, [...]
Archive for March, 2011
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Transforming Zoning Codes to Foster Economic Development and Meet the Needs of a Digital World
March 31st, 2011 
admin Zoning codes are detailed and complex documents that can often confuse planning officials and even expert planners. Imagine how confusing and intimidating they can be to the first-time applicant or the homeowners attempting to determine what is permitted on their property.Many communities have strived over the years to update zoning language to reflect master plan [...]
Customer Service Tip – Remove Communication Obstacles to Build Customer Loyalty
March 30th, 2011 admin One of my most favorite exercises is to ask the business owner or department head the following question:If I would ask all of your employees to list the top 3 goals for the organization as they perceive them to be, would I receive exactly the same 3 answers from each employee?Today, I asked that question [...]
A Career As A Government Spokesperson
March 30th, 2011 admin Qualifications And Other RequirementsThe minimum qualification required to be a government spokesperson is to have a bachelor’s degree either in political science, business administration or public administration. The spokesperson could also posses a college or university degree in communication, journalism or English. It is a bonus if the candidate has experience as a spokesperson in [...]
Evolution of Telephone – The Journey From the First Telephone to VoIP Phone
March 30th, 2011 admin Nobody is ignorant from the fact that the first telephone was invented by Alexander Graham Bell in March 1876. That is where the telecommunications field of modern times takes its roots from.This invention would perhaps not have gathered much attention, which Bell’s weak expectations said, but it was the Centennial Exhibition in Philadelphia, where Brazil’s [...]